Frequently Asked Questions

Shipping policy

All orders are shipped through Canada Post. (DUE TO COVID-19, SHIPPING TIMES MAY BE DELAYED)

We ship anywhere in Canada!

Orders will be processed, and given to Canada Post within 2 business days. Typical shipping times are 1-12 business days, depending on the level of service you chose at checkout, and the province the package is being delivered to.

Returns and exchanges

Your satisfaction is our number one priority – we want our products to live up to all of your expectations. However, if you’re not 100% satisfied with your Maple Mountain products, we offer free returns on all of our products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer has 30 days from the time they received their product(s) to notify us.

Please see our return page for more info.

Shipping & Returns

Ice Retention

We here at Maple Mountain always recommend using a 2:1 ice to can ratio by volume, to maximize the performance of your cooler.

Unfortunately, that's a question we won't really have an answer for as there are so many factors to consider. The estimates we have given are based on ideal conditions, with the correct amount of ice. If you leave your cooler in the hot sun all day in the middle of the Mojave Desert, and open it every 5 minutes, the ice will melt quicker.

Using a pre chilled cooler is a great start, this will ensure the ice won't begin melting due to the heat already built up on the inside of the cooler.

If possible try to avoid direct sunlight.

Fill up the cooler with a 2:1 ice to can ratio by volume.

This means for every can of beer you will essentially need to put 2 "cans" worth of ice in the cooler. 

In other terms, a case of beer is 8.5L, so with the correct ratio you will have 17L of ice to your 8.5L of beer.

Does my Maple Mountain stuff come with a warranty?

Yes! we stand by our products 100% and for this reason we've included a limited warranty with all of of our products. For more info please see our Warranty page

Drinkware

No, Our products are not dishwasher safe, if you insist on using a dishwasher (which we DO NOT recommend) use it with cold water and on a short cycle.

Simply hand wash with soap and water.

Yes! all Maple Mountain plastic products are BPA free

Where Are Maple Mountain Products Made?

All of our products are manufactured in China.